We thank Mr Yeo Shuan Chee for his letter (Can NEA trace food poisoning culprits in foodcourt?; Feb 2).

The Ministry of Health (MOH), the Agri-Food & Veterinary Authority of Singapore (AVA) and National Environment Agency (NEA) have an established One Health protocol to respond to and address food-borne outbreaks.

NEA receives feedback from individuals affected by food poisoning via NEA's call centre, e-mail or myENV app, while MOH receives notifications from doctors and laboratories of notifiable diseases spread by food.

All information is tracked and analysed centrally. This ensures that any unusual increase in notifications linked to food establishments are identified and investigated promptly.

When mass food poisoning incidents occur, the three agencies jointly investigate the implicated premises to establish the cause of the incident and implement control measures to protect public health.

Members of the public can check the individual food retail establishments' hygiene records and suspension records by visiting the NEA website, using the myENV mobile application or scanning the QR code on the licences displayed at the food retail establishments.

We encourage members of the public to support operators which observe good hygiene practices, and report those with potential hygiene lapses that merit investigation to NEA at 1800-225-5632 or via the MyENV app.

Tony Teo

Director, Environmental Public Health Operations

National Environment Agency

Lim Siok Peng (Ms)

Director, Corporate Communications

Ministry of Health

Leslie Phua

Group Director, Food Establishment Regulation Group

Agri-Food & Veterinary Authority of Singapore