Help the elderly to switch retailers

Retailers are required to present and obtain consumers' acknowledgement of the consumer advisory and selected price plan's fact sheet.
Retailers are required to present and obtain consumers' acknowledgement of the consumer advisory and selected price plan's fact sheet.PHOTO: ST FILE

There is a huge barrier of entry for the elderly with the roll-out of the Open Electricity Market.

To make a switch in electricity provider, a person would preferably compare prices of competitors at http://compare.openelectricitymarket.sg

He would then need to find out more about the terms and conditions of each plan before contacting the preferred retailers to make the switch. He needs an e-mail account to do this.

Without being digitally literate, an elderly person would not be able to make the switch and reap the benefits of another plan.

Perhaps there could be kiosks dedicated to helping the elderly make this switch and navigate this market so that they can also save some money.

Felicia Chu Jia Ren (Ms)

A version of this article appeared in the print edition of The Straits Times on April 08, 2019, with the headline 'Help the elderly to switch retailers'. Print Edition | Subscribe