Extend law to protect online shoppers too

I read with interest the report on a new law aiming to stamp out "black sheep" retailers ("New law gives shoppers more protection against errant retailers"; Sept 14).

I implore the authorities to extend the law to protect online customers too.

In July, I purchased a certain model of hair curler from a South Korean retailer through a Singapore online portal.

However, the wrong model was delivered. I promptly asked to return the product and requested a refund through the portal.

The retailer insisted that the model sent was a better one. It was only after a frustrating process that I was able to send the item back and get a promise that I would get a refund.

Online shopping is becoming more common in Singapore. What protection is there for consumers against errant online retailers and portals?

Bea Joy Lee (Ms)

A version of this article appeared in the print edition of The Straits Times on September 29, 2016, with the headline 'Extend law to protect online shoppers too'. Print Edition | Subscribe