I read with interest the report on a new law aiming to stamp out "black sheep" retailers ("New law gives shoppers more protection against errant retailers"; Sept 14).
I implore the authorities to extend the law to protect online customers too.
In July, I purchased a certain model of hair curler from a South Korean retailer through a Singapore online portal.
However, the wrong model was delivered. I promptly asked to return the product and requested a refund through the portal.
The retailer insisted that the model sent was a better one. It was only after a frustrating process that I was able to send the item back and get a promise that I would get a refund.
Online shopping is becoming more common in Singapore. What protection is there for consumers against errant online retailers and portals?
Bea Joy Lee (Ms)