Enhance facility to pay failed ERP charge

Occasionally, motorists encounter a failed Electronic Road Pricing (ERP) transaction due to a faulty card, insufficient funds or faulty in-vehicle unit (IU).

They then have to pay the ERP charge and an additional $10 administrative fee within a stipulated number of days, or risk a higher fine.

However, if motorists can be allowed to pay the charge within 24 hours through a digital electronic payment system, we will be able to significantly reduce the administrative efforts as well as the stress on motorists.

I hope the authorities will consider this suggestion, as many times, the failed ERP transaction was due to a genuine mistake.

Mohamed Ghazali

A version of this article appeared in the print edition of The Straits Times on January 30, 2018, with the headline 'Enhance facility to pay failed ERP charge'. Print Edition | Subscribe