ElderShield policy oversight: Insurer replies

We have contacted Mr Koo Eng Liang to apologise for the oversight regarding his brother's ElderShield policy ("Tackle flaws in ElderShield scheme"; Monday).

We have tightened our internal processes to prevent a recurrence.

Michelle Leong (Ms)

Head, Customer Service

Great Eastern Life

A version of this article appeared in the print edition of The Straits Times on June 08, 2016, with the headline 'ElderShield policy oversight: Insurer replies'. Print Edition | Subscribe