Efforts to improve cabbies' service

We thank Mr Jeffrey Law Lee Beng for his feedback, and note his concerns (Educate cabbies on good service, decorum; Sept 8).

The National Taxi Association agrees that it is crucial for taxi drivers to be courteous to passengers as well as other road users and motorists.

To remind drivers about the importance of maintaining etiquette and complying with traffic rules, the National Taxi Association has been regularly developing related materials and distributing them to drivers.

At the same time, we have been working closely with parties such as NTUC's Employment and Employability Institute (e2i), the Land Transport Authority and the Traffic Police to ensure that taxi drivers are trained on safety, customer service, and so on.

We also agree that more can be done to improve the skills and services of taxi drivers.

The importance of safety and decorum can be reinforced during the mandatory Taxi Driver's Vocational Licence course as well as the refresher course.

The course content could also be regularly reviewed and updated to better reflect the training needs of taxi drivers.

Our taxi drivers will endeavour to provide commuters with better service and experience.

Raymond Ong Thiam Khoon


National Taxi Association

A version of this article appeared in the print edition of The Straits Times on September 11, 2017, with the headline 'Efforts to improve cabbies' service'. Subscribe