Disorganised layout led to low footfall

Customers during lunch hour at the Chinatown Complex hawker center, on Feb 22, 2019.
Customers during lunch hour at the Chinatown Complex hawker center, on Feb 22, 2019. ST PHOTO: SAHIBA CHAWDHARY

One of the Chinatown Complex hawkers quoted in a recent report said that footfall to her stall was low because the food centre is not visible from the street (When it's renovation time, some hawkers move or quit, Feb 25).

I do not think that is the actual reason for the low footfall.

Rather, I feel that the disorganised layout of the food centre might be the reason for the low footfall, and the authorities should look into this problem as the complex undergoes a three-month renovation.

I have always found it difficult to navigate and find specific stalls within the food centre.

Unlike other conventional food centres, where stalls are organised in rows, the stalls in Chinatown Complex seem to be arranged in random fashion, located in every nook and cranny of the centre.

Because of the messy layout, some patrons may not be able to locate specific stalls that are away from central escalators.

This results in some stalls that are hidden in the obscure areas having fewer customers.

Sean Lim Wei Xin

A version of this article appeared in the print edition of The Straits Times on February 28, 2019, with the headline 'Disorganised layout led to low footfall'. Print Edition | Subscribe