We thank Mr Shaheedu Pakri for his letter ("Help early CPF members' kin claim their dues"; Aug 6).

The Central Provident Fund Board has robust processes in place to ensure that members' nomination records are properly maintained and updated.

Once a nomination is processed, the nomination form will be tracked and electronically tagged to the members' CPF accounts.

Upon notification from the relevant public agency on the death of a CPF member who has made a valid nomination, the Board will get in touch with the nominees to claim the deceased's CPF savings, after the necessary verifications have been made.

We encourage CPF members, including those residing overseas, to update their personal particulars, such as their addresses, with the relevant authority to ensure that their nomination records are kept up to date and to enable their CPF savings to be disbursed expeditiously to their nominees upon their death.

For CPF members' convenience, the updating of addresses can be carried out at any Neighbourhood Police Post/Centre or the Immigration and Checkpoints Authority.

In addition, members can register their contact number and e-mail address via the CPF website.

For general inquiries, members can e-mail us at member@cpf.gov.sg or call our call centres on 1800-227-1188.

Irene Kang (Ms)

Group Director of Communications

Central Provident Fund Board