I have been a loyal Singtel customer for more than 20 years.
Recently, I went to a Samsung outlet which is an authorised dealer for Singtel.
The salesman told me my contract with Singtel had expired last year and asked if I wanted to renew it. The bundle consists of television, 1GB fibre broadband and home phone line.
He said the new recontracted price would be $49.90 for the broadband portion instead of the $69.90 I had been paying.
The price was reduced in January this year.
Why did Singtel continue to charge me $69.90 for the last 11 months when it had reduced the price to $49.90?
When I contacted Singtel to ask why I was not told about the new pricing, I was told it does not have a policy of contacting customers when their contract expires.
I feel this is taking advantage of customers who may not remember when their contract is up for renewal.
I hope consumers are aware of such a practice.
Joseph Kee Kong Heong