Costly lesson from not keeping track of telco contract expiry

I have been a loyal Singtel customer for more than 20 years.

Recently, I went to a Samsung outlet which is an authorised dealer for Singtel.

The salesman told me my contract with Singtel had expired last year and asked if I wanted to renew it. The bundle consists of television, 1GB fibre broadband and home phone line.

He said the new recontracted price would be $49.90 for the broadband portion instead of the $69.90 I had been paying.

The price was reduced in January this year.

Why did Singtel continue to charge me $69.90 for the last 11 months when it had reduced the price to $49.90?

When I contacted Singtel to ask why I was not told about the new pricing, I was told it does not have a policy of contacting customers when their contract expires.

I feel this is taking advantage of customers who may not remember when their contract is up for renewal.

I hope consumers are aware of such a practice.

Joseph Kee Kong Heong

A version of this article appeared in the print edition of The Straits Times on December 21, 2018, with the headline 'Costly lesson from not keeping track of telco contract expiry'. Print Edition | Subscribe