Checkpoints' toll payment system needs to be upgraded

The Singapore toll payment system at the checkpoints is archaic and goes against the idea that the Republic is a digital nation.

On May 28, I was booked by a Certis Cisco officer for not paying the toll charge at Tuas Checkpoint.

I was engrossed in conversation with my passenger during the immigration check and drove off unknowingly when the gantry opened.

Only when I was stopped by the officer did I realise that I had forgotten to pass my CashCard to my passenger to make the payment.

I was told to settle the fine of $50 on the spot or face a letter of summons from the Land Transport Authority (LTA).

I argued that the gantry should not have opened before the toll payment was processed, but the officer was adamant about that being LTA's policy to ensure smooth traffic and reduce congestion.

The Malaysian immigration adopts a fail-safe measure with their Touch 'n Go system, where the gantry opens only after the toll has been paid. I feel aggrieved by this fine, as no one sets out to cheat on a payment of $1.30.

The toll payment process must be made fail-safe and upgraded from the manual insertion of CashCards.

Lim Boon Seng

A version of this article appeared in the print edition of The Straits Times on July 13, 2018, with the headline 'Checkpoints' toll payment system needs to be upgraded'. Subscribe