Changi Airport should offer free buggy rides to passengers who need help

Changi Airport provides free Skytrain services connecting the various terminals, as well as travelators for visitors to get to different areas within terminals.

However, to reach the gates at the far end of the terminals, families with children, the elderly and those with arthritis who do not wish to use wheelchairs have to walk long distances for more than 20 to 30 minutes.

Such passengers often have to stop and rest while making this journey.

Delhi Airport has in place a free electric buggy transfer service for "very needy passengers", with buggies made available to such people at the arrival and departure halls.

Changi Airport should consider making such services available for free.

Currently, the Affinity Concierge Services at Changi Airport provides electric buggy services for a fee ranging from $90 to $120 per person. Often, these buggies are underutilised and lie idle in different corners of the airport.

Changi Airport should consider extending free electric buggy rides to passengers who need help walking, especially considering the fact that with effect from July 1, all passengers flying out of Changi Airport will end up paying an additional $13.30 on top of the current $34 to help fund major expansion plans for the airport (Higher fees for airport users to fund Changi's expansion; March 1).

Konidala Perumal Munirathnam

A version of this article appeared in the print edition of The Sunday Times on June 03, 2018, with the headline 'Changi Airport should offer free buggy rides to passengers who need help'. Subscribe