Job well done despite system errors

On Feb 17, I went to Spago Bar at Marina Bay Sands with a guest from China.

When the bill came, I realised that two desserts we ordered were not served. As I did not have time to wait for them, Spago cancelled them from the bill.

I also decided to use my membership points to offset the total cost. But the cashier encountered a system error while processing my points and suggested that I pay the bill in full.

I declined to do so and went to the MBS Membership Service Counter. MBS Loyalty Club Executive Host Ziqin and his managers verified that my points were in order and made multiple phone calls to the Spago managers to clarify.

They still strongly suggested that I pay my bill in full then write in to claim.

After 40 minutes, Spago manager Syah decided to process my bill with the points, as intended.

Although my dining experience was marred by this unfortunate incident and delay, I thank both Ziqin and Syah for their respective jobs well done.

Contrary to popular belief, there is still hope in the service industry here.

Terence Ho Wai Loong

Personalised service in the air

Last November, when we were on a Singapore Airlines (SIA) flight to London, my son suffered from motion sickness. Stewardess Ruby lent him her wrist band to ward off nausea and was so attentive, professional and warm throughout the flight.

At the end of the flight, she packed a bag of snacks for my son, who had not been able to eat.

About a week later, when we were on the way back from Paris, we were impressed by SIA's personnel at Charles De Gaulle Airport. The officer who oversaw all of SIA's check-in counters and the boarding process ensured that both went smoothly.

Again, a steward on board the plane helped me and my son. He was attentive and checked on my son often. Again, my son received a bagful of snacks at the end of the journey.

I thank SIA and its crew for providing such personalised and warm service from the heart.

Tan Lian Gim

Great atmosphere at supermarket

I commend the staff of FairPrice at Block 107, Tampines Street 11 for creating a superior atmosphere at the outlet.

Although space is limited, the attitude of the staff more than makes up for it. They are knowledgeable about their products and helpful in directing customers to the relevant aisle.

Courtesy begets courtesy, and my fellow shoppers are equally nice. There were many occasions when they let me pay first when they saw that I had only one item in hand.

The place exudes a warm and close-knit atmosphere that makes customers go back for more. Indeed many do, as I often see familiar faces there.

Kudos to the staff there.

Lee Teck Chuan