Bouquets: Caring hospital staff brought comfort

Caring hospital staff brought comfort

On Sept 1, my mother was admitted to Khoo Teck Puat Hospital's emergency department.

I thank Dr Vali from the intensive care unit and Dr Lawrence, who spoke to my family about my mother's prognosis. Dr Lawrence also helped alleviate my mother's pain and ensured her comfort up to the end.

It was a painful decision to let my mother go. She was admitted to Ward B66, Bed 24 and the staff there brought comfort to my aching heart. They were so caring and understanding.

Staff nurse Syafiqah told me she was also concerned about my mother, and this touched my heart. I also thank the following staff: staff nurses Tong Li, Nannan, May Thwe and Santha; Nanyang Polytechnic student nurse Farah; palliative care nurses Sew Peng and Hazeena; physiotherapist Jenna; and Dr Purnima and Dr Ruth Chia.

Rahima Bahri (Ms)

Great care for sick passenger

I flew to Singapore from London aboard Singapore Airlines Flight SQ317 last Saturday.  

Prior to the flight, I was already very ill and had not been eating solid food, drinking only water.

I also had trouble sleeping.

Midway through the 12-hour flight, the lead stewardess, Ms Cecilia Sim, approached me and said that she had heard about my condition from her colleague.

Seeing that I had not touched my meal at all, and with another six hours of flying to go, she offered to make me some oat porridge.

I thanked her for her kindness and told her I was fine.

She then reminded me to call for her or her colleagues if I had any requests.

Throughout the flight, the stewardesses would check in on me whenever they walked past, asking if I needed any food or more water.

I was very touched by their care and professionalism towards a sick passenger.

I thank Ms Sim and her colleagues, as well as Singapore Airlines.

It was really a great way to fly.

Wong Qui Peng

Prompt action following feedback

I recently noticed a new HDB carpark barrier that was much longer than usual and was protruding onto a narrow sidewalk at Block 142, Petir Road.

I called the feedback hotline to inform the staff of the potential safety hazard presented by the barrier, which could have injured passing pedestrians.

I thank Ms Nitia, who was manning the hotline, for her prompt action in informing the relevant authority, which led to the problem getting fixed almost immediately.

I applaud everyone involved for taking feedback seriously.

Sim Beng Tiong

A version of this article appeared in the print edition of The Straits Times on October 16, 2015, with the headline 'Bouquets: Caring hospital staff brought comfort'. Print Edition | Subscribe