Be prepared for glitches as we become a smart nation

It is just a small decimal point, a dot, hardly visible, and yet highly significant when it appears in the wrong place or if it completely disappears.

Understandably, Prudential customersaffected by the Giro deductions in excess of their insurance premiums are extremely upset (Prudential's Giro deductions botched by omitted decimal point; May 26).

It was reported that this incident may lead to a penalty being imposed by the regulatory authorities, with the reputation of the errant merchant and its payment bank being diminished.

But while thisglitch may be the first, I am sure it won't be the last one we encounter.

In our push to be a smart nation, we should be prepared for other rude surprises like this.

A small point counts immensely in strategic places.

Thomas Lee Hock Seng (Dr)

A version of this article appeared in the print edition of The Straits Times on May 30, 2018, with the headline 'Be prepared for glitches as we become a smart nation'. Print Edition | Subscribe