We thank the various writers for their feedback on the sale and exchange of parking coupons ("Why penalise motorists who can't get new coupons?" by Mr James Wong, Forum Online, Dec 9; "Allow pro-rated use of old parking coupons" by Mr Joe Chua Cheok Kwang, Dec 12; "Innovation needed to avoid wastage due to parking coupon exchange" by Mr Lim Mun Yoke, Dec 12; and "Agencies have to address parking coupon exchange issues" by Mr Adrian Ho Kok Wai, Forum Online, Dec 12).

We assure the public that there is an adequate supply of new parking coupons at authorised coupon agents, such as all petrol stations, Cheers and 7-Eleven stores, as well as HDB branches/service centres and The URA Centre.

The new coupons have been available since Oct 12, but the sales rose sharply only in the first week of this month, resulting in some outlets running low or out of stock at times.

The situation has improved, as stocks are being replenished regularly, especially at petrol stations with higher visitor traffic.

The volume of coupon-exchange transactions has also stabilised after the initial surge in demand.

In fact, motorists have until Jan 31 next year to exchange their coupons at participating petrol stations.

There is also no cut-off date set for the exchange of coupons at HDB branches/service centres (except the Tampines branch, where coupon sales and exchanges are not available) and The URA Centre.

For motorists who are unaware that the revised parking charges came into effect from Dec 1, we are extending flexibility during this initial period by issuing advisory notices to remind them to display the new parking coupons, as the old parking coupons are no longer valid.

Eng Soh Seng
Director (Carparks)
Housing and Development Board

Ong Kim Chwee
Director (Carparks, Administration and Policies)
Urban Redevelopment Authority