Why this hotel is 'best workplace in Singapore'

Royal Plaza on Scotts general manager and chief experience officer Patrick Fiat says communication and flexibility are essential ingredients in what makes this hotel the country's top workplace. Staff are assured that they can speak to someone when t
Royal Plaza on Scotts general manager and chief experience officer Patrick Fiat says communication and flexibility are essential ingredients in what makes this hotel the country's top workplace. Staff are assured that they can speak to someone when they face challenges, and feedback is discussed with the team and acted on immediately, he adds.ST PHOTO: ONG WEE JIN

Communication and flexibility are key parts of what got hotel Royal Plaza on Scotts Singapore ranked the best workplace in the country.

The hotel in the Orchard area was placed top in Singapore in a league table compiled by global institute Great Place to Work, which surveys employees worldwide to obtain insights on making workplaces better.

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A version of this article appeared in the print edition of The Straits Times on November 07, 2019, with the headline 'Why hotel is 'best workplace in S'pore''. Print Edition | Subscribe