Watsons eyes more seamless experience for online shoppers

Watsons Singapore trading director Goh Choon Gek (left) and general manager Irene Lau say the drugstore industry continues to see many opportunities, despite the economic downturn and falling retail turnover figures.
Watsons Singapore trading director Goh Choon Gek (left) and general manager Irene Lau say the drugstore industry continues to see many opportunities, despite the economic downturn and falling retail turnover figures.ST PHOTO: KELVIN CHNG

It is piloting click-and-collect express system that will see its outlets preparing orders for quicker customer pickup

The drugstore business might be a traditional one, but the industry is also looking to remake itself to stay relevant.

Beauty, health and wellness retailer Watsons, which is headquartered in Hong Kong, aims to transform itself by offering offline and online channels to consumers to keep their loyalty.

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A version of this article appeared in the print edition of The Straits Times on September 23, 2019, with the headline 'Watsons eyes more seamless experience for online shoppers'. Print Edition | Subscribe