Redesigning jobs helps IR stay on track for growth

Hotel Michael housekeepers Saadiah Martawi (left) and Homm Suwan used to clean each room individually at their own pace. Now, they try to meet a 16-minute timing, working as a pair for each room and splitting up certain tasks to maximise efficiency.
Hotel Michael housekeepers Saadiah Martawi (left) and Homm Suwan used to clean each room individually at their own pace. Now, they try to meet a 16-minute timing, working as a pair for each room and splitting up certain tasks to maximise efficiency.ST PHOTO: ONG WEE JIN

RWS takes steps to create higher value-added careers, increase productivity as it plans to expand

After nine years as a housekeeper at Resorts World Sentosa (RWS), Madam Saadiah Martawi, 56, is no stranger to the hard work needed to clean up after guests who leave their rooms in a complete mess.

While her job may be tough now, it looks set to be more demanding in the near future, with Singapore's integrated resorts (IRs) pledging to pump in $9 billion here, which could add another half a million international visitors yearly and create an estimated 5,000 new jobs.

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A version of this article appeared in the print edition of The Straits Times on April 13, 2019, with the headline 'Redesigning jobs helps IR stay on track for growth'. Print Edition | Subscribe