Leaders need to pay attention to paying attention

Today's leaders require greater complexity of thought to adapt to change

The heritage UK travel company Thomas Cook, a master of package tours with a history of almost 200 years, has collapsed. The Internet took its toll. Offering travellers the classic range of services - arranging holiday tours, hotels, airlines, insurance and other travel-related services - came with a high cost structure, and eventually led to its downfall.

The old business model, based on a static value proposition led by a reactive set of leaders who were late in recognising the changes in customer needs and behaviours, finally crumbled in the face of mounting debts and lack of cash flow.

Please or to continue reading the full article.

Get unlimited access to all stories at $0.99/month

  • Latest headlines and exclusive stories
  • In-depth analyses and award-winning multimedia content
  • Get access to all with our no-contract promotional package at only $0.99/month for the first 3 months*

*Terms and conditions apply.

A version of this article appeared in the print edition of The Sunday Times on November 10, 2019, with the headline 'Leaders need to pay attention to paying attention'. Subscribe