SINGAPORE - What makes a good online business? How about one that uses technology to enable its employees to provide great service by ensuring all customers' inquiries are dealt with efficiently?
Take this actual example: A new customer asked the store for an appointment at his home on a Monday two weeks later to install a new household product he was thinking of buying. The shop said that all slots then were booked and that the earliest they could come would be a week later.
Already a subscriber? Log in
Dive deeper at $0.99/month
Want more exclusives, sharp insights into what's happening at home and abroad? Subscribe to stay informed.
ST One Digital Package - Monthly
$9.90 $0.99/month
No contract
$0.99/month for the first 3 months, $9.90/month thereafter. T&Cs apply.
Unlock these benefits
All subscriber-only content on ST app and straitstimes.com
Easy access any time via ST app on 1 mobile device
2-week e-paper archive so you never miss out on any topic that matters to you
