How one S'pore company uses tech to give good service

Steigen Singapore specialises in ceiling-mounted automated laundry drying racks that come with features simulating sunlight and wind. PHOTO: STEIGEN SINGAPORE
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SINGAPORE - What makes a good online business? How about one that uses technology to enable its employees to provide great service by ensuring all customers' inquiries are dealt with efficiently?

Take this actual example: A new customer asked the store for an appointment at his home on a Monday two weeks later to install a new household product he was thinking of buying. The shop said that all slots then were booked and that the earliest they could come would be a week later.

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