How China's carmarker Nio plans to rival Tesla

Its founder is building a loyal customer base, while creating a brand beyond the vehicles

Nio founder William Li (centre) posing for photographs with car owners during a gala dinner in Shanghai in March. While other billionaire executives may cringe at spending their downtime glad-handing customers, Mr Li relies on creating a sense of all
Nio founder William Li (centre) posing for photographs with car owners during a gala dinner in Shanghai in March. While other billionaire executives may cringe at spending their downtime glad-handing customers, Mr Li relies on creating a sense of allegiance among buyers, who then persuade their friends and family to spread the word about Nio's cars. PHOTOS: BLOOMBERG
Mr Li at a Nio House, an elite drop-in centre for customers, in Shanghai in March. The carmaker also holds annual Nio Days and, at the first one in 2017, paid for flights and luxury hotels for everyone who ordered a vehicle a year before production s
Mr Li at a Nio House, an elite drop-in centre for customers, in Shanghai in March. The carmaker also holds annual Nio Days and, at the first one in 2017, paid for flights and luxury hotels for everyone who ordered a vehicle a year before production started.
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At a gala dinner in Shanghai, Mr William Li, the founder of Chinese electric carmaker Nio, can barely move forward in the buffet queue before being stopped for another selfie, handshake or hug.

Over the next three hours, Mr Li, 46, poses for hundreds more photos, chatting with customers of the company he started just over six years ago and has built into a way of life - at least for the people who buy his cars - with clubhouses, a round-the-clock battery recharging service and even clothing, food and exercise equipment, all decked out in Nio's geometric logo.

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A version of this article appeared in the print edition of The Sunday Times on June 20, 2021, with the headline How China's carmarker Nio plans to rival Tesla. Subscribe