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Going digital should not be the reason for poorer services
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Patients no longer have to endure long waiting times because they can now make appointments via the HealthHub app, which will provide fixed times.
PHOTO: LIANHE ZAOBAO
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SINGAPORE - Going digital and making more services available online should not be an excuse to give raw deals to customers who still prefer to conduct their business in person.
Ask anyone who has visited the banks recently and they will probably tell you that waiting times are longer, as it is no secret that the lenders are blatantly discouraging customers from turning up at branches as they believe they can serve themselves online.
