Central Provident Fund (CPF) customer service executive Chong Loo Kuang assists around 15 elderly customers a day with their CPF-related queries at CPF Bishan Service Centre. He primarily helps older folk because of his ability to converse in dialects such as Hokkien and Hainanese.
While the CPF benefits members in various ways throughout their lives, some may not understand the schemes and find them complex.
Already a subscriber? Log in
Read the full story and more at $9.90/month
Get exclusive reports and insights with more than 500 subscriber-only articles every month
ST One Digital
$9.90/month
No contract
ST app access on 1 mobile device
Unlock these benefits
All subscriber-only content on ST app and straitstimes.com
Easy access any time via ST app on 1 mobile device
E-paper with 2-week archive so you won't miss out on content that matters to you
