Robots to help shoppers at Philippines mega mall

MANILA • The Philippines' richest man, Mr Henry Sy, will start rolling out robots next year to help customers navigate his massive shopping malls.

Initially, three androids will be deployed in the first quarter of next year at SM Megamall, the nation's second-biggest shopping centre, said Mr Steven Tan, chief operating officer for the shopping malls of SM Prime Holdings.

The talking bots will provide mall directions and information on promotions and events, he added.

Megamall, among the biggest in South-east Asia, spans 477,000 sq m, an area equivalent to about 89 football fields, and serves about 277,000 people every day, according to data from SM.

If the pilot is successful, the group will bring the robots to SM North Edsa, its biggest shopping centre, and other major malls, Mr Tan said.

He added: "Customer service is at the core of everything we do and we always aim to make the shopping experience fun and seamless."

SM's three largest malls in the Philippines attract daily foot traffic equivalent to 10 per cent of Metro Manila's 13 million population. SM's 72 malls nationwide draw more than 3.5 million customers each day.

Mr Sy, who emigrated from China's Fujian province and built his wealth from a shoe store he opened in Manila in 1948, expanded into shopping malls in the 1980s to house his growing retail ventures.

The robots will employ artificial intelligence technologies to provide information to customers through an interactive, seamless and real-time platform, according to Cal-Comp Technology (Philippines), the provider and producer of the androids.


A version of this article appeared in the print edition of The Straits Times on November 24, 2018, with the headline 'Robots to help shoppers at Philippines mega mall'. Print Edition | Subscribe