Prudential's Giro deductions botched by omitted decimal point

Prudential customers were sent an SMS on the morning of May 25, notifying them of the "inaccurate Giro deduction" due to a "technical error".
Prudential customers were sent an SMS on the morning of May 25, notifying them of the "inaccurate Giro deduction" due to a "technical error".PHOTO: ST FILE

Premiums of 22,000 customers hit by glitch; excess funds deducted have been refunded

A missing decimal point was behind a technical glitch that affected the monthly premiums of around 22,000 Prudential customers on Thursday night, say sources.

The excess insurance deductions were refunded within 24 hours.

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A version of this article appeared in the print edition of The Straits Times on May 26, 2018, with the headline 'Prudential's Giro deductions botched by omitted decimal point'. Print Edition | Subscribe