People are flying to nowhere just to shop duty-free during Covid-19

Destination-less flights are an attempt by duty-free operators to salvage an industry decimated by Covid-19.
Destination-less flights are an attempt by duty-free operators to salvage an industry decimated by Covid-19.PHOTO: BLOOMBERG

SEOUL (BLOOMBERG) - Last month, Hyun Jung-a boarded a flight from South Korea's Incheon Airport. Around two hours later, she was back in the same airport and loading up on duty-free shopping, despite never landing in another country.

The Air Busan flight, organised by Lotte Duty Free for its VIP customers, was Ms Hyun's first since the pandemic began and it didn't cost her a cent. Because the route briefly departed Korean airspace and went over a Japanese island, the 130 passengers on board qualified to shop at duty-free stores in Seoul typically reserved for people who have travelled internationally.

Destination-less flights like these are an attempt by duty-free operators to salvage an industry decimated by Covid-19. Before the virus, business was booming - the global duty-free market was worth US$85 billion (S$112.7 billion) in 2019 and on track to reach US$139 billion by 2027, according to Verified Market Research.

Sales plunged as countries restricted international travel. Globally, only 1.8 billion people took scheduled flights last year compared with 4.5 billion in 2019, the International Civil Aviation Organisation has said. Annual revenue for Swiss duty-free giant Dufry, which operates outlets worldwide, fell 71 per cent.

While shoppers on flights such as Ms Hyun's won't fill the financial void, they at least bring in some much-needed business.

"I saw a lot of people with bags full of duty-free items," said Ms Hyun, who bought a Chanel bag, shoes and cosmetics. "I tell all my friends that it's worth taking the flight because of the duty-free shopping opportunity."

Hotel Shilla, South Korea's second-biggest duty-free operator after Lotte, is offering 114 seats on two so-called flights to nowhere on May 23 and 30 to customers who have spent more than US$550 at its stores since May 3. Lotte is putting on another five flights this month.

The industry is in less of a squeeze where domestic air traffic has rebounded and tax-free shopping zones are in place.

The palm-fringed Chinese island of Hainan has become an even more popular getaway for tourists from the mainland now starved of international travel. That has helped the province's duty-free sales, which more than doubled to 27.5 billion yuan (S$5.67 billion) last year, according to the Ministry of Commerce.

Duty-free shopping has been permitted for domestic tourists in Hainan since 2011. In July, the government raised the spending limit to allow people to buy more and it is extending some duty-free shopping to Beijing, Shanghai and other cities to tap the growing purchasing power trapped in China.

Catering to the demand in Hainan, Alibaba Group Holding's logistics unit is starting daily cargo flights from Singapore to deliver cosmetics, handbags and other goods to the island.

Japan's leading duty-free retailer, Laox, which was acquired by Chinese retailer Suning Holdings Group in 2009, is planning to enter Hainan as soon as the second half of this year, setting up stores designed similarly to its outlets in Japan.

"The trend of visiting Hainan to do luxury shopping is here to stay for the Chinese," said Mr Jonathan Siboni, chief executive officer of data-intelligence firm Luxurynsight.

International air travel, if it is happening at all, is tending towards shorter-haul, regional routes, and from places where vaccination programmes are at a more advanced stage. Seven of the world's busiest international routes in the first four months of the year included US links, such as Cancun-Houston and New York-Santo Domingo, according to aviation analytics company Cirium.

Share prices suggest investors are upbeat. Dufry's stock has climbed about 120 per cent since the end of September, while Hotel Shilla is near the highest in nearly 15 months in Seoul.

Paris-based Lagardere Travel Retail, which operates duty-free stores, restaurants and other shops in airports, is counting on customers from closer to home to help it through an uncertain summer in Europe after its revenue slid 56 per cent from a year earlier to 341 million euros (S$549 million) in the first three months.

"We're betting more on retired Europeans travelling," said Mr Frederic Chevalier, the company's chief operating officer for Europe, Middle East and Africa.

McKinsey forecasts passenger flows between Asia and Europe will only return to 2019 levels "beyond 2024", said Ms Anita Balchandani, a partner at the firm.

With vaccination rates lagging in places such as South Korea - which has delivered enough jabs for just 4 per cent of the population, Bloomberg's Virus Tracker shows - retailers may rely on gimmicks like flights to nowhere for a while.

"The contribution from the flights to nowhere is small but it's better than having nothing," said analyst Sung June-won at Shinhan Investment in Seoul. "Every little bit counts."

Seven South Korean carriers have operated these flights, carrying about 8,000 passengers in total. The authorities are also considering plans to allow overseas flights into Incheon, where passengers can spend a few hours shopping without leaving the airport before flying back to their original departure point.

Ms Park Ju-hyun, a 31-year-old office worker from Seoul, paid about 90,000 won (S$107) for a flight-to-nowhere ticket in March.

It was her first time on a plane since a trip to the Philippines before the pandemic, and it was well worth it for the shopping, said Ms Park, who spent about US$600, mostly on cosmetics.

"It was nice to be back at the airport," she said.