Changi Airport Group reshapes work with digital push

Airport operator taps tech to help staff learn and work on the go; workers also get to try new roles

Mr Noor Hazlin Razali, who joined Changi Airport Group in 1997, says the company has sent him for leadership courses and even overseas attachments to other airports. “I had only O-level certifications when I joined, but this experience has really helped m
Mr Noor Hazlin Razali, who joined Changi Airport Group in 1997, says the company has sent him for leadership courses and even overseas attachments to other airports. “I had only O-level certifications when I joined, but this experience has really helped my confidence to grow,” he says. ST PHOTO: KELVIN CHNG
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Workplaces have long been rigid spaces where staff sit at fixed desks for fixed hours, doing the same role for what could feel like a lifetime - but that concept is quickly going out the window at Changi Airport Group (CAG).

The company - which handles commercial activities and emergency services, among other airport functions - believes the future of work will be mobile, with employees undertaking diverse tasks in different roles, or undergoing training with no set time or place.

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A version of this article appeared in the print edition of The Straits Times on July 23, 2019, with the headline Changi Airport Group reshapes work with digital push. Subscribe