Making digital payments easier for blind people

Mr Chong Kwek Bin, a partially sighted trainer at the Singapore Association for the Visually Handicapped, shows The Straits Times how he uses GrabPay to pay for food at a hawker centre.
Mr Chong Kwek Bin (above), who is partially blind, likes to pay for his hawker meals digitally but says it is sometimes hard to find the QR code. Mr Ng Choon Hwee (below), who is blind, has to hold his phone close to his ears when he is in a noisy en
Mr Chong Kwek Bin, who is partially blind, likes to pay for his hawker meals digitally but says it is sometimes hard to find the QR code.ST PHOTO: KIMBERLY JOW, CHONG JUN LIANG
Mr Chong Kwek Bin (above), who is partially blind, likes to pay for his hawker meals digitally but says it is sometimes hard to find the QR code. Mr Ng Choon Hwee (below), who is blind, has to hold his phone close to his ears when he is in a noisy en
Mr Ng Choon Hwee, who is blind, has to hold his phone close to his ears when he is in a noisy environment, so that he can hear the audio commands.ST PHOTO: KIMBERLY JOW, CHONG JUN LIANG

Having universal QR code helps but more can be done to improve inclusivity, say some

IT executive Chong Kwek Bin, who is partially blind, has been paying for his favourite mixed rice dish and desserts at a hawker centre with electronic wallet GrabPay for the past year.

Having been given the wrong change - and even foreign notes - when paying with cash before, the 37-year-old likes to pay digitally, though he added: "Sometimes, it is difficult to locate the QR code."

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A version of this article appeared in the print edition of The Straits Times on October 20, 2018, with the headline 'Making digital payments easier for blind people'. Print Edition | Subscribe