Financial technology is upending the way banks are run and making major players like HSBC reexamine aspects of its operations, including customer messaging, identity verification and product promotion.
Mr Josh Bottomley, HSBC's global head of digital, retail banking and wealth management, told The Straits Times in October that the bank has spent the past few years laying digital foundations.
Already a subscriber? Log in
Read the full story and more at $9.90/month
Get exclusive reports and insights with more than 500 subscriber-only articles every month
ST One Digital
$9.90/month
No contract
ST app access on 1 mobile device
Unlock these benefits
All subscriber-only content on ST app and straitstimes.com
Easy access any time via ST app on 1 mobile device
E-paper with 2-week archive so you won't miss out on content that matters to you