Citi staff to undergo digital training

About 400 staff from Citi's consumer banking and operations and technology divisions will begin training in the next 12 months under the professional conversion programme (PCP).
About 400 staff from Citi's consumer banking and operations and technology divisions will begin training in the next 12 months under the professional conversion programme (PCP).PHOTO: ST FILE

Citi is the latest bank here to send staff for digital training.

About 400 staff from the consumer banking and operations and technology divisions will begin training in the next 12 months under the professional conversion programme (PCP), the bank said on Thursday.

The PCP is a government-supported programme targeted at professionals, managers, executives and technicians to undergo skills conversion and move into new occupations or sectors that provide career progression.

Citi's staff, from front office roles to operations, will develop skills in customer journey mapping, design thinking, automation and cyber security, which are increasingly important in the digital economy, the bank said.

Such reskilling will be done through workshops, classroom learning and on-the-job training, and the process is expected to take between three and 12 months.

Upon obtaining the necessary knowledge and competency, staff will be ready to take on new or enhanced roles within Citi.

For instance, a universal service banker, who currently carries out banking transactions for customers, will be able to answer customers' queries through virtual channels. An operations specialist will take on additional responsibilities such as digital transformation and process automation.

  • 2,000

    Number of staff that Citi will reskill over the next three years.

Citi said PCP builds upon the bank's efforts to raise the overall expertise of its staff. It is one of several training initiatives to reskill 2,000 staff over the next three years.

Said Mr Amol Gupte, Asean head and Citi country officer, Singapore: "With digital transformation reshaping every aspect of the banking sector, it is imperative that we take steps to prepare our staff to face changes with confidence."

Last year, DBS Bank, United Overseas Bank (UOB), Standard Chartered and Credit Suisse launched PCPs with thousands of workers going for digital learning.

DBS was the first to launch it in October. More than 500 DBS employees have undergone training and another 1,000 will do so in the next 12 months, said a spokesman.

In November, UOB said 900 customer-facing employees will be enrolled in the PCP over the next 18 months.

OCBC Bank launched its future smart programme in May, which will train all 29,000 employees.

A version of this article appeared in the print edition of The Straits Times on June 30, 2018, with the headline 'Citi staff to undergo digital training'. Print Edition | Subscribe