Singapore elderly clients queue for hours at Bank of China branches in fear of accounts getting frozen

The Bank of China said it would freeze accounts and disallow transactions if recipients did not update their particulars by March 16, 2019.
The Bank of China said it would freeze accounts and disallow transactions if recipients did not update their particulars by March 16, 2019.PHOTO: ST FILE

Local customers of the Bank of China (BOC) have had to endure lengthy queues as they try to update their details after the lender told them last month that the process had to be done in person.

Part-time administrator Tay Lay Suan accompanied her mother to the Tampines branch on Feb 28 and ended up spending three hours of her day off waiting.

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A version of this article appeared in the print edition of The Straits Times on March 08, 2019, with the headline 'Bank clients complain of long queues after being told to show up personally'. Print Edition | Subscribe