A reader asked whether it is a good idea to buy a Samsung Galaxy Note7 even after its faulty batteries are fixed. He also wondered what steps a consumer can take apart from taking up an offer to exchange the affected model in the event of another product recall.
Tech Editor Irene Tham replies:
The Samsung Note7 is not on sale now until sometime in October after Samsung has exchanged all the faulty sets that consumers are now carrying.
To date, about 80 per cent of Note7 owners who had bought from Samsung's authorised retailers in Singapore have registered to have their handsets replaced.
Its exchange programme, which kicked off mid-September, will run until Oct 2 at the Suntec Singapore Convention and Exhibition Centre.
After Oct 2, customers will need to call the 1800-SAMSUNG (7267864) hotline to make arrangements for the exchange.
Even users who had bought from parallel importers - usually at a discount from e-marketplaces such as eBay and Qoo10 - can call the same hotline to arrange for an exchange.
Judging from the feedback on Samsung's Facebok page, many people were happy with the exchange set with no recurring battery problems.
Only a "very small number" of people have asked for a second swop of the replaced Galaxy Note7 devices, but they are not related to the recent battery cell issue, said Samsung.
Singapore laws are stricter on defective cars than on defective phones. Defective cars that are not safe must be fixed under the law, and this requirement applies to both authorised dealers and dealers of parallel import cars.
For mobile phones, however, a formal recall imposed on the manufacturer, authorised resellers or dealers of parallel imports is at the discretion of Spring Singapore.
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