SINGAPORE - Singtel 4G users are getting the fastest mobile data download speeds, according to an official app that gauges users' experience on mobile networks.
Data collected from 3,000 mobile users across the three local telcos from July to December last year shows that Singtel's median 4G download speed was 18.6 Mbps, compared with StarHub's 16.8 Mbps and M1's 16.7 Mbps.
Mr Tay Yeow Lian, managing director of networks at Singtel, said: "Investments in networks enhancements have enabled us to provide a consistent high-performance 4G experience that serves our customers well."
The data was collected through an app, MyConnection SG. which the Infocomm Development Authority (IDA) launched in October 2014.
Overall, the median download speed for 4G users was 17.4 Mbps, which was about five times faster than what 3G users were getting.
On the 3G network, M1 had the fastest median download speed of 4Mbps, while Singtel and StarHub clocked 3.7Mbps and 3.1Mbps, respectively.
IDA's findings also show that StarHub users experienced the greatest lag - of 53.7 milliseconds for 4G users and 257.1 milliseconds for 3G users - to reach a website or connect to an app on their smartphones.
In repsonse, a spokesperson from StarHub said: "All things being equal, the sub-second variation in local latency is generally transparent to mobile customers. In addition, this variation is insignificant to the overall latency, as Internet content is mostly hosted outside of Singapore."
M1 users experienced the least lag, at 36.8 milliseconds for 4G users. On the 3G network, Singtel users had the least lag at 87.9 milliseconds.
In a separate survey released in September last year, StarHub earned the top spot for having a 4G download speed of 38Mbps on average, the fastest 4G network offered by a telco globally. The study was done by independent network coverage checker OpenSignal, better known for its smartphone app that boosts your cellular and Wi-Fi coverage.