M1 fibre broadband services fully restored after disruption

Some customers from Toa Payoh, Serangoon and Hougang also said on M1's Facebook page that their Internet connection was affected.
Some customers from Toa Payoh, Serangoon and Hougang also said on M1's Facebook page that their Internet connection was affected. PHOTO: ST FILE

SINGAPORE - Some M1 fibre broadband customers in the Aljunied, Geylang, Marine Parade and Kallang areas have had trouble accessing the Internet from as early as 6pm on Thursday (March 9).

Some customers from Toa Payoh, Serangoon and Hougang also said on M1's Facebook page that they had an outage.

Service was eventually fully restored, the telco said later in a 7.15pm update on its Facebook page.

M1 alerted customers to the disruption on Facebook on Thursday evening. "We are working with Netlink Trust (NLT) to rectify the issue and apologise for the inconvenience. Updates will be provided as soon as possible," read the post.

NLT, formerly known as OpenNet, is Singapore's high-speed fibre broadband network builder. It supplies fibre links wholesale to Internet service providers like M1, Singtel and StarHub.

Later, M1 said in an update that its engineers were on site with NLT staff and the telco's vendors, and had rectified the issue.

The Straits Times understands that the outage took place at NLT's east exchange.

When contacted, a Netlink Trust spokesman said: "It was an M1 equipment failure which caused the disruption, and NLT had assisted by providing access to and support at the co-location room in the east exchange where the equipment was located."