UOB Mobile app

Cash withdrawals without an ATM card

The Mobile Cash feature on UOB's Mobile app allows customers to withdraw cash from UOB ATMs using just a one-time PIN that is sent over SMS.
The Mobile Cash feature on UOB's Mobile app allows customers to withdraw cash from UOB ATMs using just a one-time PIN that is sent over SMS. PHOTO: UOB

If you forget to take your ATM card with you and need cash urgently, United Overseas Bank's (UOB) Mobile app will come in handy.

It is the only app here that allows cardless ATM cash withdrawals.

To do so, a UOB customer needs to request a one-time PIN number via the app. The customer then keys in a PIN, which will be sent via SMS, into an UOB ATM to withdraw the money.

Through this feature, called Mobile Cash, UOB customers can also transfer money to others, by requesting that a PIN number be sent to their phone. In such cases, even non-UOB customers can withdraw money from UOB ATMs.

The app also has an augmented reality (AR) function, which allows users to locate the nearest UOB bank branches and ATMs, as well as find out about card promotions.

  • QUICK FACTS

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    DATE LAUNCHED: The iOS version was launched in December 2011, and the Android version in April 2012.

    USER BASE: The app has seen almost a million downloads over both iOS and Android platforms.

    TRANSACTION LIMIT: Varies from $10,000 to $50,000, depending on the type of payment system used and the purpose of the transaction.

    AVERAGE NUMBER OF TRANSACTIONS: 2.2 million a month, of which 10 per cent are monetary transactions and 90 per cent are operations such as balance enquiries and viewing unit trust prices.

It works by allowing users to view their surroundings through their phone's camera. Icons indicating the direction of the nearest point of interest will appear on the screen, along with pop-up bubbles that contain their addresses.

The bank said that the average number of mobile transactions has increased by 20 per cent in the past six months, and that 40 per cent of the bank's customers are active users of the UOB Mobile app.

Lisabel Ting

A version of this article appeared in the print edition of The Straits Times on August 26, 2015, with the headline 'Cash withdrawals without an ATM card'. Print Edition | Subscribe