The Straits Times
Published on Jan 09, 2013

Open more immigration counters for motorcyclists at Tuas


WHEN returning from a trip to Malaysia last Saturday, I decided to use the Tuas immigration checkpoint.

I joined the long queue for motorbikes at 10.20pm, and spent 40 minutes waiting in line as there was only one counter open for motorcycles.

In contrast, I noticed that cars were served by at least eight counters and could clear immigration in only five minutes.

Traffic was not heavy at that time.

One immigration officer I approached for help ignored me; another said he had no authority to even forward feedback to his superiors.

Shouldn't officers be allowed some flexibility to control traffic flow at the checkpoint?

Jeremy Chian