Open more immigration counters for motorcyclists at Tuas
WHEN returning from a trip to Malaysia last Saturday, I decided to use the Tuas immigration checkpoint.
I joined the long queue for motorbikes at 10.20pm, and spent 40 minutes waiting in line as there was only one counter open for motorcycles.
In contrast, I noticed that cars were served by at least eight counters and could clear immigration in only five minutes.
Traffic was not heavy at that time.
One immigration officer I approached for help ignored me; another said he had no authority to even forward feedback to his superiors.
Shouldn't officers be allowed some flexibility to control traffic flow at the checkpoint?