The Straits Times
Published on Jan 03, 2013

Ease overcrowding with frequent, reliable bus services


THE aim of encouraging commuters to move farther to the rear of buses is to create space for more commuters to board ("Change bus design to change behaviour"; Dec 22).

Commuters are reluctant to move in because they want to avoid having to force their way through the crowd to get to the exit door when it is time for them to alight.

The reason buses are overcrowded is due to the unreliability of the bus arrival times. As a result, commuters would not want to wait for the next bus and would reluctantly board an already crowded bus.

If commuters are assured that the next bus would arrive punctually at the indicated time, most would not mind giving a crowded bus a miss.

We are informed of the frequency and approximate arrival times of buses via text messaging, which unfortunately is often inaccurate.

I have personally avoided boarding a crowded bus, in the hope that the next bus would arrive within the expected 10- to 15-minute interval, only to be kept waiting. More frustrating is the fact that often, two buses of the same service would arrive later at the same time and both would be almost empty.

If bus operators can provide information of the exact arrival time of buses at bus stops, it would certainly go a long way in minimising overcrowded buses and easing the frustration of commuters.

Henry Lim