Sorry, we'll improve
WE HAVE apologised to Ms Foo Kim Leng ("Timelier response needed for credit-card loss hotlines"; Monday) for her experience and will reimburse her for the calls she made to the bank while overseas.
Her card was blocked immediately after she first called the bank.
We are making the necessary improvements to the call-back process for customers who report the loss of their cards.
Vice President, Call Centre
United Overseas Bank