The Straits Times
www.straitstimes.com
Published on Dec 18, 2012
 

Cutting experience at quick-cut salon

 
 

I WENT to hair salon QB House's branch at 313@Somerset, intending to get my five-year-old daughter's hair trimmed. There were two hairstylists on duty and three empty seats in the salon.

When my daughter sat down, the hairstylist insisted that I leave, saying it was company policy that those who were not having their hair cut could not be in the salon.

My daughter started to cry at the prospect of being left alone with a stranger. The shop was not crowded and there was ample space for me to stand without getting in the way.

When I pointed out that my daughter was crying, the hairstylist said that if children were not old enough to have their hair cut without their parents being around, then the children would have to leave.

I contacted the company's customer service team and spoke to an officer, who decided after much persuasion that I could stay. But the stylist refused to believe me when I informed him of the decision.

Even though I was on the phone with the customer service officer and could have let him take the call to confirm, the stylist headed to a room for the salon's staff.

After waiting for a long time, I went to check on him. I found two hairstylists in the room - one on the phone with his back to me and the other watching a video. Both ignored me.

I left after obtaining a refund. But such poor service still astounds me. Certainly, rules are rules, but common sense should be the prevailing - and overriding - factor in observing rules.

One should not adhere to the letter of the law without understanding the spirit behind it. Likewise, one should not expect a parent to leave her small child alone with a stranger.

Sheri Kristen Goh (Ms)