The Straits Times
Published on Dec 18, 2012

Credit-card client to be reimbursed for calls: OCBC


WE HAVE contacted Ms Foo Kim Leng ("Timelier response needed for credit-card loss hotlines"; yesterday) and the matter has been resolved.

We are sorry for the excessive wait she had to endure in trying to reach our customer service executives.

We are making further changes to our processes to give priority to customers reporting the loss of their cards.

We thank Ms Foo for her feedback and support and we will reimburse her for the total call charges she incurred.

Andrew Lim Keat Heng

Head of Contact Centre