The Straits Times
Published on Dec 10, 2012

Changi Airport Group on ensuring a supply of taxis at the terminals


WE THANK Mr Manas Joshi for his feedback ("Long wait for taxis at airport's Terminal 2"; Forum Online, last Tuesday).

At Changi Airport, we work closely with taxi companies and the Land Transport Authority (LTA) to ensure a sufficient supply of taxis as far as possible.

For example, taxi companies are contacted to redirect taxis to the airport when demand is high. Throughout the day, we monitor the queues for taxis at the three terminals and we have information boards and on-the-ground taxi coordinators to direct taxis to terminals where demand is heavier.

We also provide incentives to taxi drivers to serve passengers at Changi Airport, especially during peak hours. This includes a lucky draw which we are conducting this month.

The availability of taxis at the airport does fluctuate depending on the time of the day. Other factors such as bad weather or major events could result in a surge in demand for taxis in other parts of Singapore. This could result in fewer taxis coming to Changi Airport.

With the recent taxi availability standards announced by the LTA, the number of taxis on the road is expected to increase, and this should benefit commuters.

We will continue to look for ways to improve the supply of taxis at the airport so as to shorten the waiting time for passengers.

Yeo Kia Thye

Senior Vice-President, Airport Operations

Changi Airport Group