The Straits Times
Published on Dec 05, 2012

Close unethical retailing loophole


I WAS appalled to read that tourist Shaikh Bashir Ahmed Mamun's encounter at Lucky Plaza was not considered more seriously ("That will be $10,103 for er... two iPhones"; Nov 26). Is this not a case of cheating?

I was surprised that the police dismissed the case instead of letting the court decide on its merits.

Cases like Mr Mamun's, in which errant retailers escape unpenalised, is the reason for the perception that there are large numbers of unscrupulous mobile-phone retailers here exploiting a loophole in the system.

Most complaints are settled by the Consumers Association of Singapore (Case), and usually end in partial refunds, which means dealers still net profits.

With no proper recourse to address such exploitation of buyers, I am not surprised that such sellers continue to thrive.

The fact that Case is receiving more complaints against errant mobile-phone retailers just shows that there are many unethical retailers out there.

Benjamin Lum