The Straits Times
Published on Nov 30, 2012

Kind, considerate airport staff


I COMMEND Mr Ow Hock Kiat and Mr Phang Pin Sang, janitors at Changi Airport Terminal 3, for their kindness, which really made my day.

I was ill with a mild flu while working in a retail shop in the airport and had to use the restroom more frequently than usual. Each time, before I left, I would take a few paper towels with me just to avoid returning to the restroom too many times.

Mr Ow must have noticed, because he offered me half a packet of paper towels. Mr Phang offered me helpful advice about eating and medication for a speedy recovery. Their kind gestures were heartwarming, and illustrated that service does not need eloquence in dress or speech to make a lasting impression.

As a tourist hub, Singapore requires such acts of kindness so as to remain at the forefront of the ever-competitive service industry.

Singapore, an emotionless city? Well, these two men certainly proved otherwise.

Lin Hao Lun