The Straits Times
Published on Oct 29, 2012

OpenNet warned, fined $100,000 for failing to meet standards

Firm failed to meet quality standards, missed IDA's deadline for cooling services


The company given the task of building Singapore's multibillion-dollar, high-speed fibre broadband network has been warned for failing to meet customer service quality standards.

Separately, OpenNet has been fined $100,000 for delaying the supply of cooling services to Internet service providers (ISPs), more of which are locating their network equipment in OpenNet's premises. These penalties imposed on it were in documents seen by The Straits Times.

For two months last year, OpenNet failed to ensure that at least 98 per cent of the connections it installed in homes were working when customers signed for a plan with ISPs such as SingTel, StarHub and M1. Consumers with faulty connections could not get online.

Regulator Infocomm Development Authority (IDA) found that 97.62 per cent and 97.9 per cent of OpenNet's lines in homes were working in September and October, respectively.