The Straits Times
Published on Oct 26, 2012

Australia fines Tiger Airways for spamming

Carrier failed to remove customers from mailing list despite requests


Tiger Airways has been fined A$110,000 (S$139,500) by the Australian Communications and Media Authority (Acma) for the contravention of Australia's Spam Act.

In a probe by the authority in December last year, Tiger was found to have failed to unsubscribe customers from marketing e-mail messages despite numerous requests from the customers to be removed from its marketing e-mail database.

On Monday, Acma also accepted an enforceable undertaking offered by Tiger to make improvements to its e-mail marketing processes and have them independently reviewed to identify further improvements.

The acceptance of this undertaking also concludes the investigation by Acma into Tiger's non-compliance.