Some airlines waive rebooking fees for passengers to and from Jakarta

A man is greeted by his family at Changi Airport after his return from Jakarta on Jan 14.
A man is greeted by his family at Changi Airport after his return from Jakarta on Jan 14. ST PHOTO: ONG WEE JIN

SINGAPORE -In the wake of the deadly blasts in Jakarta on Thursday (Jan 14) , some airlines have announced that they will waive rebooking fees for passengers with flights to or from the Indonesian capital in the coming week.

Singapore Airlines, Tigerair Singapore and Jetstar said their flights to and from Jakarta are operating normally.

SIA said in a statement on its website that it will waive rebooking fees for customers holding confirmed tickets issued on or before Jan 14, for SIA flights to or from Jakarta up to Jan 20. Customers who make use of this rebooking should start their journey by Jan 31.

This also applies to redemption tickets, the airline said.

Tigerair also put up a statement saying it will waive the rebooking or re-routing fees for affected customers who were meant to travel to or from Jakarta up to Jan 20. The fare or tax difference may be applicable. Rebooked travel must start by Jan 31.

Jetstar spokesman Robin Goh said more than a dozen calls had been made to the airline by concerned customers as of 10am on Friday. "Jetstar is waiving change-fees and fare difference to customers who would like to amend their travel plans to or from Jakarta over the next seven days," he said.

Passengers will be advised on changes to their flights and options if a travel warning is issued by the authorities, he said.

The airlines advised customers to arrive early at the airport due to increased security protocols.