MRT breakdown: Price surge for Uber during two-hour train disruption due to demand for taxis

Uber's surge pricing on Wednesday morning due to a demand for taxis.
Uber's surge pricing on Wednesday morning due to a demand for taxis.ST PHOTO: YUEN SIN

SINGAPORE - There was a price surge for ride-booking service Uber during Wednesday (Nov 25) morning's two-hour train disruption on the North-South Line between Yishun and Bishan stations.

 

As increasingly desperate commuters sought alternative means of transport during the morning rush hour, prices reportedly increased by as much as 3.8 times the usual fare.

The Straits Times understands that the highest surge of 3.9 was recorded at 8.20am in the Sembawang area. 

Price increases on Uber are not uncommon during times of high demand. 

There were huge crowds outside the affected stations, with snaking queues at nearby taxi stands.

Several affected passengers who managed to secure a ride on the third-party booking app said they were grateful for Uber in such situations.


People waiting for a cab at a crowded taxi stand near Yishun interchange. ST PHOTO: YUEN SIN

Twitter user @Benzeemin tweeted: "#mrt down, taxi line long like they just release the iPhone 6s. Thank God for #Uber."

But many also lamented the price surge.

User @DimanJapar said she had to pay twice the usual fare, while @velouriadreams summed it up best: "1 train breakdown. Uber surge went mad. Taxi Booking apps overwhelmed (I'm guessing). Seriously."

SMRT had deployed free shuttle services at the affected stations.


A massive crowd attempting to get on a bus at the bus stop opposite Bishan MRT station. ST PHOTO: NEO XIAOBIN