Move to set tougher standards for Singapore's school bus operators

The new CaseTrust scheme by the Singapore School Transport Association and the Consumers Association of Singapore will subject school bus operators to more stringent criteria.
The new CaseTrust scheme by the Singapore School Transport Association and the Consumers Association of Singapore will subject school bus operators to more stringent criteria.PHOTO: THE NEW PAPER
(From left) Case executive director Seah Seng Choon, Case president Lim Biow Chuan and SSTA chairman Wong Ann Lin.
(From left) Case executive director Seah Seng Choon, Case president Lim Biow Chuan and SSTA chairman Wong Ann Lin.ST PHOTO: YUEN SIN

SINGAPORE - The Singapore School Transport Association (SSTA) and the Consumers Association of Singapore (Case) have signed a memorandum of understanding to develop a joint accreditation scheme for the school transport industry.

The CaseTrust scheme will subject school bus operators to more stringent criteria, such as taking out a $100,000 insurance bond against closure or liquidation, and having clearly stated refund policies.

The MOU was signed on Wednesday (Nov 11).

A total of 39 complaints have been lodged against school bus operators here over the past five years over issues such as sudden termination of contracts or fee hikes.

Eighteen transport operators here will come on board on the new accreditation scheme.

Mr Lim Biow Chuan, president of Case and association adviser to the SSTA said: "We are confident that the new accreditation scheme for bus service providers will instil greater confidence among parents, schoolchildren and bus service operators on the professional standards of the Singapore school transport industry."