E-mail address required in all motor accident reports under new system

Gears allows motorists to remotely and securely authorise the purchase of accident reports by their repairer or lawyer digitally. ST PHOTO: ALPHONSUS CHERN

SINGAPORE - Motorists will be required to include their e-mail address when filing an accident report after a motor accident.

The General Insurance Association (GIA) of Singapore said its new GIA Easy Accident Reporting System (Gears) allows motorists to remotely and securely authorise the purchase of accident reports by their repairer or lawyer digitally, round the clock.

Accident reports are required for insurance claims or dispute settlements.

The GIA said drivers and vehicle owners are "reminded to provide an e-mail address they can be reached at when filing an accident report for a seamless authorisation process".

Gears also allows for cashless online payment via Giro, direct debit and scanning of Nets or PayNow QR codes.

"Cheque and cash payments will no longer be supported," it noted, adding that physical walk-in and postal applications at the GIA Record Management Centre will also no longer be available.

"Motorists should approach their respective insurer should there be any assistance required," the GIA added.

The Straits Times understands the association is planning to roll out a fully mobile reporting system.

In August 2017, motor insurer NTUC Income unveiled a mobile app which allowed policyholders to file an accident report remotely.

In December that year, rival AIG launched a platform which allowed users to make accident reports and start the claims process online, reducing time spent at an accident reporting centre.

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