More than a thousand Jetstar passengers face delays, cancellations and luggage headache

More than a thousand Jetstar passengers have been affected by cancellations, flight delays and luggage problems after the low-cost carrier switched to a new check-in and baggage handling agent here this week. -- PHOTO: ST FILE
More than a thousand Jetstar passengers have been affected by cancellations, flight delays and luggage problems after the low-cost carrier switched to a new check-in and baggage handling agent here this week. -- PHOTO: ST FILE

SINGAPORE - More than a thousand Jetstar passengers have been affected by cancellations, flight delays and luggage problems after the low-cost carrier switched to a new check-in and baggage handling agent here this week.

Chinese evening daily Lianhe Wanbao reported that at least six flights were cancelled on Thursday and Friday.

Another eight Singapore-bound flights were delayed for between one and 16 hours on Friday.

Passengers who arrived here in a flight from Bangkok on Thursday afternoon also had to wait about five hours to collect their luggage.

A Jetstar spokesman told The Straits Times: "This is an ad hoc situation and the Jetstar team is working closely with our new partner to minimise any further impact on our operations and additional resources have been added."

The spokesman did not give details on how many passengers were affected in total.

She added: "As the team has transitioned, there have been some delays to flights and passengers receiving bags and Jetstar apologises sincerely for any passenger inconvenienced."